Frequently Asked Questions

Fulfillment encompasses all logistics processes after an order: storage of your products, order picking, packaging and shipping to your customers.

We handle these tasks for you so you can focus on your core business.

The process:

1. You send us your goods
2. We store them professionally
3. When an order is placed in your shop, it is automatically transmitted to us
4. We pick, pack and ship - often on the same day

Fulfillment outsourcing is suitable for all e-commerce businesses that want to professionalize their logistics:

• Startups: No own warehouse infrastructure needed, immediately scalable
• Growing shops: Overcome capacity constraints, more time for core business
• Established retailers: Cost optimization and professional processes
• Multi-channel sellers: Centralized processing for all channels

The key benefits at a glance:

• Time savings: Focus on marketing, product development and growth
• Cost efficiency: No investments in warehouses, staff or equipment
• Scalability: Flexible during seasonal fluctuations or rapid growth
• Professionalism: Fast shipping, fewer errors, happier customers
• Transparency: Real-time visibility of inventory and shipping status

Storage follows a structured process:

1. Registration: You announce your delivery in the customer portal
2. Goods receipt: We receive the shipment and check for transport damage
3. Quality control: Random or complete inspection according to your specifications
4. Storage: Systematic storage with unique SKU assignment
5. Stock notification: Immediate update in the portal - your inventory is available

To ensure smooth storage:

• Announce delivery: Please notify at least 24 hours in advance via the portal
• Label boxes: Clear marking with article number/SKU
• Include delivery note: With article overview and quantities
• Pack securely: Transport-appropriate packaging of goods

If you have questions about delivery, we are happy to help.

Upon goods receipt, we perform a quality check:

• Damaged goods are photographically documented
• You receive immediate notification
• Together we clarify the next steps (return, sorting out, etc.)

For transport damage, we assist you with the damage claim to the carrier.

Same-day shipping is our standard.

Orders received by the set cut-off time (usually 2:00 PM) are shipped the same day.

Your customers automatically receive tracking information and can follow the shipment live.

We work with proven logistics partners:

• DHL: National and international shipping, parcel and express
• UPS: Worldwide deliveries, especially fast for business customers

The optimal shipping carrier is selected based on destination and your preferences. We are also happy to consider your existing framework agreements.

Yes, through DHL and UPS we offer worldwide shipping:

• EU: Fast delivery times, no customs formalities
• Worldwide: All countries reachable, customs documents are prepared

Contact us for individual conditions for international shipping.

Pick & Pack describes the core order fulfillment process:

• Pick (Order picking): Ordered items are retrieved from the warehouse
• Pack (Packaging): Items are securely and attractively packaged

With us, this also includes: shipping labeling, inserts (e.g. invoices, flyers) and custom packaging solutions if needed.

Our professional returns management includes:

1. Receipt: Returns are recorded and assigned to the order
2. Quality check: Inspection for completeness and condition
3. Classification: A-grade (sellable), B-grade, or defective
4. Restocking: Sellable goods are booked back into inventory
5. Notification: You immediately receive all information about the return

This way you can quickly process refunds and keep your customers satisfied.

For non-sellable returns we offer various options:

• Consolidated return: We collect B-grade goods and send them to you in bulk
• Disposal: Professional disposal on request
• Documentation: Photos and reports for your claims processing

We coordinate the exact procedure individually with you.

Through our custom-developed customer portal you have full control at all times:

• Real-time inventory: Always current overview of all SKUs
• Order overview: Status of all orders in real-time
• Storage history: Complete documentation of all goods receipts
• Returns overview: All returns transparently traceable

The portal is accessible 24/7 - from anywhere in the world.

Our portal offers comprehensive analysis options:

• Shipping statistics: Number of shipments, shipping times, carrier distribution
• Inventory analyses: Stock movements, turnover rates, minimum stock levels
• Return rates: Return analysis by item or time period
• Cost overview: Transparent billing of all services

All reports can be downloaded as exports.

We offer integrations with all common e-commerce platforms:

• Shopify - Direct integration via app
• Shopware 5 & 6 - Native connection
• WooCommerce - Plugin integration
• Magento - API connection
• Amazon / eBay - Marketplace integration
• Other systems - on request

The integration is seamless: orders flow automatically to us, tracking data back to you.

The integration is straightforward:

1. Kick-off: We discuss your requirements
2. Setup: We connect your shop system with our portal
3. Testing: Joint test with sample orders
4. Go-live: Automatic order import begins

Typically, integration is completed within a few days. Our tech team supports you every step of the way.

Yes, we offer specialized Amazon Pre-FBA services and prepping:

• Labeling according to Amazon requirements (FNSKU)
• Bundling and packaging
• Quality control
• Shipping to Amazon FBA centers

This ensures your products are quickly and smoothly stored at Amazon.

Our prices are transparent and volume-based:

• Pick & Pack: from 1.49 EUR* per operation
• Returns: from 1.99 EUR* per operation
• Storage: 12 EUR* per m2 / month

* All prices are net prices plus applicable VAT.

The higher your volume, the lower the unit costs. Use our cost calculator or request an individual quote.

No, we have no hidden costs and no minimum quantities.

• All services are clearly defined and transparently billed
• No setup fees for standard integrations
• We work with startups just as happily as with large retailers
• Flexible contract terms available

Contact us - we will create a transparent quote for you.

Our modern warehouse is located in Lemgo in the Lippe district, NRW.

The location offers optimal conditions:

• Central location: In the heart of Germany for fast delivery times
• Highway connection: Direct proximity to A2 and A30
• Large capacity: Sufficient space for growth

The security of your goods is our top priority:

• 24/7 monitoring: Video surveillance and alarm system
• Access control: Only authorized personnel in the warehouse area
• Fire protection: Modern fire alarm system and sprinkler system
• Insurance: Comprehensive insurance coverage for stored goods

You are welcome to visit our warehouse during a personal on-site appointment.

After signing the contract, things move quickly:

1. Day 1-3: Shop integration and portal setup
2. Day 4-7: First goods delivery and storage
3. From Day 8: Shipping of first orders

Typically, you are fully ready within 1-2 weeks. Faster onboarding is also possible if urgently needed.

For a smooth start we need:

• Product master data: List of your SKUs with descriptions and EAN/barcodes
• Shop access: API credentials for integration
• Packaging requirements: Desired packaging type and materials
• First delivery: Your products for storage

We guide you through every step - you get a dedicated contact person for onboarding.